Made-to-order production

Our products are printed only after an order is placed. For US orders, production typically takes 2–5 business days. For other destinations, production generally takes 2–7 business days. Busy seasons, stock availability, quality checks, and larger orders may take longer. Production time is separate from shipping time.

Because each item is made to order, delivery dates shown during checkout or in tracking updates are estimates rather than guarantees.

Free US Standard Shipping

Made to order: typically 2–5 business days.
Shipping after dispatch: typically 2–5 business days.

Estimated arrival in the contiguous US: 4–10 business days from ordering.

Weekends and holidays excluded. Delivery estimates are not guaranteed; processing, stock availability and seasonal delays may affect timing. Alaska and Hawaii may take longer. US territories have separate shipping rates and delivery estimates.

Shipping and tracking

Shipping times and charges depend on the delivery address, product, print provider, and shipping method available. Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available.

• Orders containing multiple items may arrive in separate packages.
• Tracking can take several business days to begin updating after a shipping label is created.
• Carrier delays, severe weather, customs processing, and peak-season volume may affect delivery.

Addresses, changes, and cancellations

Please check your delivery address, size, color, and design before placing your order. Contact us immediately if something needs to be changed.

We will try to help while an order is still waiting for production. Once production has started, changes and cancellations may no longer be possible. Address changes are also not guaranteed after production begins.

Orders returned or undeliverable because of an incorrect or incomplete address may require an additional charge to be reprinted or reshipped.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, contact us within 30 days of delivery. Include your order number and clear photos showing the item and the problem.

After reviewing the issue, we will arrange an eligible replacement or refund. You normally will not need to return a damaged or defective item unless we specifically request it.

Returns and exchanges

Because our products are custom made for each order, we do not accept returns or exchanges for:

• Choosing the wrong size or color
• Changing your mind after purchase
• Minor variations in print placement or color that are normal for print-on-demand production

Please review the product description and size guide carefully before ordering. This policy does not limit any rights you may have under applicable consumer law.

Lost, delayed, or marked-delivered packages

If tracking has stopped updating, the estimated delivery window has passed, or a package is marked delivered but cannot be found, please first check around the property and with household members or neighbors. Then contact the carrier and email us so we can review the shipment.

Please report delivery problems promptly. Resolution options depend on the tracking history, carrier findings, and order circumstances.

International orders

International delivery may take longer and may be subject to customs duties, import taxes, or handling fees. These charges are set by the destination country and are the customer’s responsibility unless checkout states otherwise.

Need help with an order?

Email dhlee@dashhavenhub.com with your order number and a short description of the issue. For damaged or incorrect items, please attach clear photos.