A little help before your next favorite tee
Frequently asked questions
Shipping, sizing and the small details—answered. Here is what to expect when you shop coffee, cat and book lover tees at Dash Haven.
Shipping & delivery
From printed-to-order to your front door.
Where can you ship my order?
We offer free US standard shipping and international shipping where a delivery service is available. Enter your full address at checkout to see the options and cost for your destination. If no shipping option appears, please contact us before ordering. Choosing a currency does not confirm shipping availability for that country.
How does the US$5 shipping discount work?
We automatically apply up to US$5 off shipping once per order, not per shirt. US standard shipping remains free. For international orders, checkout shows the remaining shipping charge after the credit. No shipping-discount code is needed, and the credit cannot reduce shipping below zero. If you shop in another currency, the credit is converted using the same exchange rate as your order.
How long will my tee take to arrive?
For orders to the contiguous US, production typically takes 2–5 business days, followed by 2–5 business days in transit—an estimated 4–10 business days overall. Alaska and Hawaii may take longer; US territories have separate rates and delivery estimates.
For other destinations, production generally takes 2–7 business days, with shipping time added separately. Transit time depends on the destination and available service. Weekends, holidays, busy periods, stock availability and customs can affect timing. Delivery estimates are not guarantees.
Will I receive tracking, and can items arrive separately?
Once your order ships, we send a shipping confirmation with tracking information when tracking is available. A newly created label may take several business days to show movement. Orders with multiple items may arrive in separate packages.
What should I do if my parcel is delayed or missing?
Check the tracking updates, delivery address and estimated arrival window. If it is marked delivered, check around your property and with household members or neighbors. Contact the carrier and email us with your order number so we can review the shipment. Please report delivery problems promptly; the available resolution depends on the tracking history, carrier findings and order circumstances.
Could there be customs charges or import taxes?
International orders may attract customs duties, import taxes or carrier handling fees. These are set by the destination country and are your responsibility unless checkout states otherwise. The US$5 shipping credit reduces the shipping charge; it does not cover these additional charges. Please check your local customs information before ordering if you are unsure.
Your tee, size & care
A little checking now. A favorite tee later.
What kind of T-shirts do you use?
Our current T-shirt collection uses Comfort Colors® 1717: 100% ring-spun US cotton, a garment-dyed finish and a relaxed, unisex fit. These heavyweight tees have short sleeves, a crew neckline and a sewn-in label. Check each product description for its available options.
How do I choose the right size?
Our tees are offered in S–4XL, subject to the options available on each product. Compare the garment measurements in our size guide with a T-shirt you already like wearing. Measure it flat across the chest and from the highest shoulder point to the hem. Measurements are approximate, and width is not the same as chest circumference.
Can I request another shirt color?
Yes—if a color shown in our Available Colors chart is missing from the design you want, email us with the product name, preferred color and size. We can check availability and help add the option where possible. Please wait for confirmation before ordering.
Will the shirt and print look exactly like the pictures?
Our mockups illustrate the design and shirt color. Screen settings, lighting and garment dyeing can cause slight color differences. Print proportions and placement can also vary slightly between shirt sizes.
How should I wash my tee?
Turn it inside out and wash cold, at 30°C or below, on a gentle cycle with similar colors and mild detergent. Avoid bleach and fabric softeners. Air dry where possible, or tumble dry on low. Do not iron directly over the print or dry clean. The fabric is pre-shrunk, but high heat can still cause shrinkage. See Apparel & Care for the full guide.
Why is my tee made to order?
Each tee is printed after an order is placed, rather than taken from a stock of already printed shirts. This means production time comes before shipping time. Please check your design, size and color carefully before purchasing.
Currencies, payment & discounts
Know your total before you place your order.
Which currencies can I shop in?
Use the currency dropdown in the header to choose from 17 currencies: USD, CAD, EUR, GBP, AUD, NZD, SEK, NOK, DKK, PLN, INR, JPY, MYR, SGD, MXN, BRL and CHF. You can also change currency on product pages. USD is our base currency; converted prices use our exchange rates, which update daily.
Which currency will I pay in?
Your order is charged in the currency shown in the final checkout total. Check the currency code and total before submitting payment. If it differs from your card or bank account currency, your payment provider may apply its own conversion rate or fees.
Which payment methods can I use?
Use one of the payment options displayed at checkout. Available card and wallet options can depend on your device, location and selected currency. Review your order total, shipping charge and any taxes shown before you pay.
How do I use a discount code?
Enter your code in the coupon field in the cart or at checkout and apply it before paying. Check that the discount appears in your order total. Eligibility, expiry dates and whether an offer can be combined with another discount depend on that offer’s terms. The shipping credit is applied automatically and does not need a code.
Order changes & returns
Something changed—or something is not right? Here is how we can help.
Can I change or cancel my order?
Contact us immediately with your order number and the change you need. We will try to help while the order is waiting for production. Once production has started, changes or cancellations may no longer be possible. There is no guaranteed change window after ordering.
What if I entered the wrong delivery address?
Email us straight away with your order number and the correct address. Address changes are not guaranteed after production begins. An incorrect or incomplete address can lead to an undeliverable parcel, and reprinting or reshipping may require an additional charge.
Can I return a tee if I change my mind or choose the wrong size?
Because each item is made to order, we do not accept returns or exchanges for a change of mind, an incorrectly chosen size or color, or minor print and color variations that are normal for print-on-demand production. Please check the size guide before purchasing. This policy does not limit any rights you may have under applicable consumer law.
What if my order arrives damaged, defective or incorrect?
Please contact us within 30 days of delivery with your order number and clear photos showing the item and the problem. After reviewing the issue, we will arrange an eligible replacement or refund. You normally do not need to return a damaged or defective item unless we specifically ask you to. See our Shipping & Returns policy for full details.
Contact & help
Real questions welcome. Coffee optional.
How can I contact Dash Haven?
Email dhlee@dashhavenhub.com or use our contact page. For an order question, include your order number and a short description. For a damaged, defective or incorrect item, include clear photos too.
Can I ask about a product before ordering?
Absolutely. Send us the product link or name and your question about sizing, colors or delivery. You can also share an idea for a coffee, cat or book lover design—we are happy to hear what you would like to see.
Still have a question?
Tell us what you need help with. If it is about an order, include your order number so we can find it.
Contact usMore details: Shipping & Returns · Apparel & Care
Wear What Makes You Smile.
